|
If you have any comments about the YOS please contact the relevant YOS
Team Manager at the site in question in the first instance.
The Team Manager will be happy to take your comments on board,
pass on your compliments to the Team or individual workers
or deal with any complaint you have to make.
Although the YOS is a multi-agency team, it is linked closely to Manchester City Council. If you wish to make a formal complaint about a service you have received, you can also contact the Council for details about the formal Complaints Procedure and an online complaints form.
Complaints Procedure
The Council has a defined complaints procedure which it follows:
- When the Council receives your complaint they will send you
an acknowledgement and make arrangements for a member of staff,
usually the Team Manager or Care Organiser responsible, to
contact you about your complaint to see if things can be sorted
out. This should take no longer than 15 working days.
- If you are not happy with the outcome you can ask for a senior
member of staff who knows nothing about your case to investigate
your complaint.
- You will receive a report of that investigation within 20
working days of the start of the investigation as well as a
letter telling you what the Council will do as a result of
the investigation. If there are any delays they will keep you
informed.
- If you are satisfied with the outcome of the investigation
then you do not need to take any further action.
- If you are not satisfied, then you can ask the Council to
refer the decision to a review panel. You can ask them to send
you details of this procedure
Using the complaints procedure does not affect your rights to
use other ways of raising concerns or complaints, for example,
through your local councillor, your MP, the Ombudsman or a solicitor. |
